F.A.Q

Shoal under surface, a fine art print featuring a shoal of fish swimming around under the ocean surface while the reflections gaze through, with pops of aqua and lilac throughout the colour palette of this print. Designed by HLSdesigner, Hannah Singleton in Cornwall. Ocean inspired fine artist and illustrator. Image features the print in a frame leaning against a bed with a coastal background through a window of the beach house

Will I Get A Certificate Of Authenticity?

To preserve integrity, originals and limited editions are the only works that arrive with a certificate of authenticity. Open edition prints will not come with a certificate of authenticity.

Will My Print Be Hand-Signed?

Original paintings and limited edition prints will be hand signed. Open-edition prints include a printed reproduction of the signature and are not hand-signed. All include the HLSdesigner logo stamp on the back.

Processing Time

Art Prints are printed by order and usually dispatched between 1-5 working days upon. You will receive tracking once your order has shipped.
Final finished originals are estimated to be shipped within 1 week. Processing times for custom artwork vary and this is discussed on enquiry.

Can I Commission A Custom Piece?

I accept commissions throughout the year and get booked up quickly, please send an email using the enquiry form if you would like your very own custom piece. This could be an original on canvas or surfboard.

Order queries

If your order is damaged or incorrect, please contact me via the enquiry form on my website with your name, order number, and photos of the damage or incorrect item. I’m happy to work with you for a resolution.

If your tracking is displayed as delivered but your shipment has not arrived, please contact your local post office with the tracking number (find this in your shipping notification). Often packages are waiting for pickup at your nearest post office. 

Can I Add A Request At Checkout?

I can write personalised messages in with an order if requested. If there is a note field available on checkout please add special requests there. If not you can always send me an email - please do this the same day to ensure I receive your request before your order is packaged. 

Requests will be noted, they cannot always be guaranteed. I do not accept requests to speed up dispatch or production as I want to make sure I am offering a quality service. 

What to do when I receive my print? 

large prints will arrive rolled and tubed for protected shipping, smaller prints may arrive flat or boxed. - if ordering a bundle of sizes - all prints will be rolled.

  • Once your print arrives, carefully remove one end cap and gently slide out of the tube.
  • your print/s will be rolled between acid free tissue paper to prevent image transfer or smudges.
  • if there is tissue folded into the ends of the print, carefully pull this out ready to roll out.
  • Be mindful when rolling out your new print, the prints - being secured within a tube, will want to recoil - the most effective way is to have something by you handy to help lay on top of the corners of the print, I would use the acid free tissue as a barrier to protect your print design too. Place something flat and heavy over the print once rolled out flat. this will help the print regain its rigidity and reduce the need to recoil. 
  • Once your print is nice and flat, it is ready to be framed. Choose a frame in line with the print size. I always advise to have your print framed professionally at a local framers, they can personalise your request to anything you set your mind to so your new print can be the centrepiece and tie in to you and your home décor.